A Unified Approach to Customer Interaction Excellence
Reduced Litigation Risk
Beyond Regulation/Compliance Training Standards
Strengthen Customer Relationships
Boost Staff Morale and Confidence
Positive PR and Marketing
Protecting, Enhancing, Strengthening!
Trusted partner to the largest gaming operators in the world, EPIC's professional services enhance positive play, consumer engagement, and brand value. As the leading partner to the world's largest gaming operators, EPIC supports the safety, sustainability and success of the gaming industry by delivering bespoke solutions expertly designed to protect a gambling employees, consumers, and brands.
EPIC's global team is comprised of experts from diverse professional backgrounds including professional sport, gaming, behavioural health, finance, academia, and regulation. Our team is further differentiated through experience of gambling-related harm, which has directly affected over 50% of its professional consultants. A partnership with EPIC guarantees the effective implementation of a strategic responsible gaming strategy that helps our clients' business thrive in a highly competitive industry.
Trust is earned:
“EPIC’s lived-experience is brilliant for gambling operator staff. It provides insight into behaviours and triggers and is therefore really influential. ”
Grainne Hurst CEO, Betting & Gaming Council UK (BGC)
Visiting SBC Americas, 13-15 May?
EPIC works with the world’s leading gambling operators to develop responsible gaming strategies, helping to protect customers and raise compliance to support sustainable business growth. Schedule a meeting to learn how we can help you protect people, performance, reputation and operations.
SBC Americas: Panel Session 11:45 am - 12:30 pm
From Obligation to Opportunity: Driving Success Through Responsible Gambling
In the expanding markets of Latin America and North America, evaluating the role of responsible gambling is essential, not just as a social obligation but as a pathway to sustainable commercial success. This panel gathers leading experts, including operators and responsible gambling consultants, to discuss how and why involving key commercial stakeholders in proactive responsible gambling strategies can drive long-term benefits for the industry in both regions. ㅤ
Martin Lycka
Regulation & Responsible Gambling Expert
Dr. Mary Donohue
CEO & Founder, The Digital Wellness Centre
Dr. Jennifer Shatley
Executive Director, Responsible Online Gaming Association
Sarah Brennan
Senior Director, Compliance, Bet MGM
Paul Buck
CEO, EPIC Global Solutions
Moderated by Charmaine Hogan, Head of Regulatory Affairs, Playtech
SBC Americas: Panel Session 4:00 pm - 4:45 pm
RG Tech: Potential Game Changers
It seems like we’ve been talking about the potential of the tech for years, yet as an industry we can hard pressed to see positive outcomes on a longer-term, community-wide basis. Maybe we aren’t asking the right questions, what should the measures be—reduction in PG rates? In risk? Improvements in RG awareness, tool usage? Or does none of this really get at the core of the problem? ㅤ
Moderated by Daniel Umfleet, Chairman & CEO, Kindbridge Group
SBC Americas: Panel Session 11:00 am - 11:45 am
Financial risk checks - an essential tool for player safety or the black market's new best friend?
Regulators in multiple markets have identified financial risk checks as an essential step towards protecting players, and they appear likely to become mandatory in more states in the coming years. Without buy-in from consumers, can financial risk checks really achieve their well-intended objectives? Might the introduction of more steps to the onboarding process deter players from using licensed operators? Will the players most in need of protection really benefit from the checks, or do they risk making the black market a more attractive option for them? ㅤ
Declan Raines
Senior Director - US Gaming, TransUnion
Rebekah Jackson
Director of Gaming, GBG
Craig Cornforth
Senior Business Development Manager, EPIC Global Solutions
Moderated by Martin Lycka, Regulation & Responsible Gambling Expert
"With the help of EPIC, we have learned so much about gambling and the effects of addiction.”
Marijke Decesare RG Governance, FDJ United
Working in partnership
"EPIC’s solutions have given our customer protection team many transferable skills. The
team has developed so much since we worked with EPIC”
Sandra Naughton Head of Customer Protection, Entain
Lived experience is at the heart of everything we do...
EPIC’s value proposition to its partners is professional services delivered by consultants with lived experience of gambling addiction. This remains the foundation for the design and delivery of all EPIC solutions blending deep levels of industry knowledge with real-life.
